"They have always given us excellent service at every level"

Ategi are a not for profit provider of support services, operating since 2014. With office based in Wales and the UK, read about how we’ve provided them with effective support that works across all their offices.

 

 

 

Ategi provide a host of services designed for the specific needs of each person they meet. These services are Shared Lives, Supported Living and Visiting Support. Ategi pride themselves on being supportive, compassionate and helping people achieve their full potential.

Why did you require assistance from Excellence IT?

“Our business had developed into different geographical locations at 4 office bases. Our previous IT systems and support were unable to meet our changing needs so we looked for an organisation that could respond to our changing
organisation while delivering friendly, effective support.”

“It was really that level of professionalism that would give us clarity on the best solutions alongside effective response to issues that arise. We knew that we needed to invest a little more than we had done previously to ensure that we could communicate effectively and consistently across our regions. We need to be more streamlined in our data management.”

How did you find working with Excellence IT?

“Working with the excellence IT team has been a very positive experience for us. Issues have been dealt with swiftly and we value the time that has been put into planning our future needs.”

“excellence IT have enabled us to improve and professionalise our organisation with a clear approach to dealing with IT difficulties and good monitoring of our systems and equipment. Everyone we deal with is pleasant and accommodating and we have confidence in their ability to respond quickly and effectively to our immediate and long term IT needs.”
Tony Crellin
Ategi

Managed IT Security

Proactive IT Support

Backup Solutions and Disaster Recovery

97.40% SLA Rate
Response Time 97.4%

4.28/5 Satisfaction Rate

Why not read some more case studies...