ategi are based in Wales and the UK, with offices in Cardiff, Pontypridd, Saunderton and Hereford. Recently they celebrated 20 years of operating as a not for profit provider of support services in 2014. They employ around 60 people and work with a further 260 or so self-employed Shared Lives Carers to provide support and accommodation to over 200 people.
Our business had developed into different geographical locations at 4 office bases. Our previous IT systems and support were unable to meet our changing needs so we looked for an organisation that could respond to our changing organisation while delivering friendly, effective support.
What were you hoping to get out of the service?
It was really that level of professionalism that would give us clarity on the best solutions alongside effective response to issues that arise. We knew that we needed to invest a little more than we had done previously to ensure that we could communicate effectively and consistently across our regions. We need to be more streamlined in our data management.
How did you find working with excellence IT?
Working with the excellence IT team has been a very positive experience for us. Issues have been dealt with swiftly and we value the time that has been put into planning our future needs.
What kind of improvements has the service made to your business?
We have already developed a much more professional approach to planning our IT strategy. We feel safer in the hands of excellence IT. We have begun the process of transferring to Sharepoint which we feel will be a great benefit to us. We have discussed and agreed a way forward for our Shared Lives database.
“excellence IT have enabled us to improve and professionalise our organisation with a clear approach to dealing with IT difficulties and good monitoring of our systems and equipment. Everyone we deal with is pleasant and accommodating and we have confidence in their ability to respond quickly and effectively to our immediate and long term IT needs.”