Managed SERVICES

Bridgend IT Support

Our IT Support customers in Bridgend rely on us to keep them up and running, fully connected, and cyber secure. They know we’re only a phonecall away, ready to help them overcome any IT obstacles, while proactively ensuring they can stay safe and productive.

There when you need us
After receiving poor service from our former IT provider, excellence IT have been a breath of fresh air. Cyber Security is embedded in their processes which keeps our systems secure and operational, allowing us to concentrate on our core business.

The move to Excellence IT went very well indeed - they gave us a dedicated onboarding manager who held our hands through the process and made us feel important as a new customer.
Anthony
Finance Director, Waste Management Company

Straightforward IT support for Bridgend Businesses

IT can be complicated, but your relationship with your IT Support provider doesn’t need to be. Our IT Support service is about us taking responsibility for the integrity of your systems. We don’t wait for you to call us, we seek out potential problems and stop them before they can impact you. We can also give guidance on improvements that can be made to make you safer and more productive.

  • One point of contact for all IT issues big or small
  • Remote and on-site support available
  • Proactive issue prevention

Working in partnership from the start

When it comes to service, we put our money where our mouth is. We don’t use draconian notice periods, hidden fees or contractual tricks to keep you on board. Instead we provide a great service, with transparent pricing and reasonable terms. And really, why would you trust a company who doesn’t back themselves to deliver?

Stress free

You no longer need to worry about solving your IT problems, because that’s what we’re here to do. We do what we’re good at, so you can focus on what you do best.

Experienced staff

We’ve got decades worth of experience in our team, meaning it’s unlikely you’ll have a problem we haven’t encountered, and solved, before.

Quick resolution

As soon as you make contact with us, we’re on the case. We only mark an issue as solved if you’re happy. If you aren’t, we work until you are.

Switching to us is easy

Whether you don’t currently have an IT support provider, or just aren’t happy with the service you get from your existing one, we make it easy to benefit from our IT support with minimum downtime or disruption.

  • We make your onboarding our priority. You’ll get a dedicated Engineer for the first 30 days of the process to provide a single point of contact for the project.
  • We can liaise with your existing providers to enable a smooth transition.
  • We’re a security first MSP, which means we’ll ensure your data is moved and handled as securely as possible.
excellence IT have provided an effective IT support service from the very start of the contract and have not let their standards slip.

As an added bonus as part of their onboarding process, they have audited our network from a Cyber Security perspective and presented us with considerations for the year ahead which helps with both budgeting and understanding where the potential business risks lie which is invaluable in these times.
Anthony
Finance Director, Waste Management Company

More than just IT support

Excellence IT offers much more than just IT support in Bridgend. Take a look at some of our other services below.

Let us help you access the limitless potential of cloud computing. Whether it’s a small migration or a ground up business transformation, we can help.

Turn potential disasters into a bump in the road with our comprehensive and robust business continuity services.

Improve how your customers speak to you and how your teams collaborate with a modernised phone system.

Cyber Security First

At excellence IT, we’re more than just a managed service provider. We put an enormous focus on our client’s cyber security. Whether through equipping you with new hardware, protecting you with software, or educating your staff with cyber training and awareness courses, you don’t need to look anywhere else for your cybersecurity needs.

Take a look at the full range here.

Bridgend’s business makeup

Bridgend is much more than a stopgap between Cardiff and Swansea; it’s actually a thriving business centre in its own right, with a strong manufacturing base supported by professional services and technology industries . No matter the nature of your Bridgend business, we’ll have an IT Support service solution for you.

Case studies

Some of our recent work:

Templeton LPA

Templeton LPA are a residential and commercial LPA receiver company based in Cardiff, South Wales.