Call us on: 02920 887 362
We're looking to hire a

Infrastructure & Cyber Security Engineer

Salary: DOE

Based in Caerphilly

At excellence IT, we pride ourselves on delivering a full cycle IT service to help organisations improve, innovate and transform; these 3 words form the foundation of our company’s DNA.

We service a wide range of customers across all business sectors. Our offering includes expert IT support, leading IT Infrastructure and Security Solutions, Software Development and IT Training. Cyber Security is at the heart of everything we do. As an IASME Accreditation Body, we also conduct Cyber Essentials and Cyber Essential Plus Audits for our clients.

We have a fantastic opportunity for an experienced IT Engineer to join our Technical Team providing both Helpdesk support and Cyber Security consulting.

The successful candidate will join our team of experienced technical engineers, leading on varied IT delivery projects, so will need hands on practical infrastructure experience. The role will encompass day to day IT support work, infrastructure project delivery and Cyber Auditing and would be ideal for someone looking to develop their career further. They must be a team player. Some exposure to the Cyber Essential / CE+ Standards would be good, but Excellence IT will put the successful candidate through a formal training programme to become a Cyber Essentials and Cyber Essentials Plus Certified Auditor.

This is a perfect opportunity for someone looking to take a step away from full time Helpdesk responsibilities and get more specialist experience in the fast-growing Cyber Sector.

Day to day you'll:

  • Talk clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues

  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required

  • Provide support, including procedural documentation and relevant reports

  • Support the roll-out of new applications

  • Deal with escalations from our team of IT Technicians

  • Carry out Cyber Essentials / CE + auditing

This role is varied, and no two days are the same. We are looking for someone who is excited by technology; someone who naturally keeps up to date with the latest technologies, techniques, initiatives, and changes in the industry.

The skills and experience we're looking for:

  • At least 3 years’ experience working in an IT Support / Projects environment (This is a requirement of the Auditor Training Scheme)

  •  Significant experience in:

    • Deploying and supporting Office 365 solutions

    • Dsigning and implementing Microsoft Azure (IaaS) solutions

    • Designing and implementing Windows Server Technologies including Virtualisation

    • Configuring/supporting storage area networks

    • Testing and evaluating new technology

  • Excellent telephone manner and communications skills with a strong customer service focus

  • Excellent working knowledge of Microsoft Windows Server Operating Systems & virtualisation technologies

  • Some exposure to VOIP Systems

  • Ability to prioritise and manage many open cases at one time, so your time management skills will be sharp, and you’ll be an effective multi-tasker.

  • Ability to rapidly establish a good working relationship with customers, suppliers and other IT professionals.

  • Most importantly a ‘hands on’ team work ethic with a willingness to learn.

  • MSP Experience would be an advantage but not essential.

  • Flexible, pro-active approach (may occasionally be required to work away from home or unsociable hours to meet the needs of the business)

A full Driving Licence and access to own transport are essential to this role.

We foster a supportive environment where sharing knowledge and producing documentation should be second nature. We also invest in technical skills training, allowing you to grow and develop your IT career.

We’d be especially interested in candidates who have taken their own professional development seriously and who have achieved or are working towards professional qualifications.

Other benefits provided are as follows:

  • Potential for hybrid working following a successful probationary period
  • 25 Days Annual Leave plus Bank Holidays
  • Company Laptop
  • Contributory NEST Pension scheme
  • Life assurance scheme
  • Wellness App with Access to GP 24/7
  • Employee Discounts Scheme
  • A relaxed working environment with space to learn and relax
  • Staff Uniform
  • Free Parking


Salary will be dependent on your experience.

To learn more about this role, contact Andy Beer on 02920 887362.

To apply for this role, send an up-to-date CV, along with a summary of why you think this is the ideal role for you to

We regret we can only consider applications from applicants who are able to work in the UK and who can reasonably relocate, or commute, to Caerphilly for the role.

No Recruitment Agencies, please