We're looking to hire an

IT Technician

Salary £20,000 – £25,000 Dependant on Experience

Based in Caerphilly

We are an IT service provider with a wide range of clients across multiple sectors who rely on us to provide responsive IT support when they need it most. We pride ourselves on delivering a full cycle IT service to help organisations improve, innovate and transform.

We have a fantastic opportunity for an experienced IT Technician to join our busy IT Helpdesk Team. Reporting to the Technical Team Leader, this role will provide helpdesk support to clients, assisting them with hardware and software problems via Internet, phone and email. As member of the technical team we are looking for a team player. We foster a supportive environment where sharing knowledge and providing quality customer service should be second nature. We also invest in technical skills and formal training allowing you to grow and develop your IT career.

This role is varied and no two days are the same. We are looking for someone who is excited by technology; someone who naturally keeps up to date with the latest technologies, techniques, initiatives and changes in the industry.

Skills and Experience Required:

  • Previous Helpdesk/IT Support (telephone/remote support) experience
  • Excellent telephone manner and communications skills with a strong customer service focus
  • Excellent working knowledge of Microsoft Desktop and knowledge of Server Operating Systems
  • Experience with Microsoft 365 Administration and Troubleshooting
  • Fully conversant with PC hardware set-up, configuration and troubleshooting.
  • Most importantly a ‘hands on’ approach with a willingness to learn
  • We take professional development seriously and would welcome applications from candidates who can demonstrate they have invested in their own personal development. For example, a COMP TIA or MCP qualification or evidence that you are working towards.


Full UK Driving Licence and access to own transport is essential for this role.

This role will be office based initially, moving to a hybrid working model following a successful induction and training period.

When building our excellence IT team, we look for people who share 3 main traits:

  • Passion – We hire people who are passionate about what they do.
  • Expertise – We hire people who are experts in their field.
  • Trust – We hire people who are reliable and trustworthy.


In return we offer career and salary progression for the right skills and attitude.

If you think you would be suited to our environment and culture we’d like to hear from you. Please send a CV and covering letter to recruitment@excellence-it.co.uk 

No recruitment agencies please.