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Case Study

Chevler

Chevler, best known for manufacturing paper baking cases used for muffins, cupcakes and celebration cakes, sought the expertise of Excellence IT to help them with day-to-day IT and specialist projects. Excellence IT has also helped Chevler become a cyber secure organisation through Cyber Essentials certification.

Working together since November 2022, Excellence IT reached out to Lewys, Finance Manager at Chelver to understand how the companies have collaborated to support the growth of the business.

Chevler has had its fair share of experiences dealing with IT support companies that couldn’t fulfil their requirements. Chevler was recommended to Excellence IT by a customer of ours and we have worked together since.

Here’s what Lewys shared about his experience so far:

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Prior to working with Excellence IT, Chevler have been let down by previous suppliers. In comparison to previous suppliers, working with Excellence IT has been a breath of fresh air. The treatment and available support are 10x better than previously received.   

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Customer Service & Technical Help

Excellence IT prides itself on customer service and the technical ability of our support team. As recently shown in our customer satisfaction survey 22/23, 95% of our customers are very satisfied with our customer service. When talking about Chevlers experience with the Excellence IT support team so far, Lewys had this to say:

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We have clear communication on day-to-day issues and priority service when it comes to response time. Systems are monitored and updated daily, with the stress of us having to check all systems on a weekly basis disappearing. We are confident if there is an issue, Excellence IT will contact us immediately.   

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Site Visits & Support

Working with local businesses has its perks. As Chevler is located within Caerphilly, Excellence IT has regularly visited Chevler as part of planned site visits and progress meetings.

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I’ve met with several staff members, from site visits to progress meetings. All have been outstanding in the processes we have here at Chevler. All experiences with members of the team are faultless.

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Concluding the conversation, Lewys spoke about the times Excellence IT have surpassed expectations.

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Excellence IT has gone above and beyond to support Chevler. From coming in on short notice to help with a new printer installation to organising the time to schedule old device recycling days where they plan to come in and help us identify and safely remove old computer hardware.

We’re pleased to have started working with Excellence IT.

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