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Case Study

Unitech Services Group

UniTech Services Group have plants based across the United States, Canada and Europe. We have provided them with IT support and services for their plant location in Newport, South Wales. Read how our skills have helped their workforce.

First specialising in providing radiological laundry in the United States in 1957, UniTech has evolved into a global leader of protective nuclear personnel protection and laundry as well as expanding its nuclear services. These services include nuclear waste disposal, nuclear decommissioning support, metal decontamination, just-in-time inventory and government nuclear services.

Why did they require assistance from Excellence IT?

UniTech required a proactive IT partner that could spot problems before the caused detrimental problems to their business. In the past, their IT provider was not able to achieve these wishes. Our proactive monitoring software which is installed onto every users machines allowed us to achieve this goal.

What were you looking to get out of our service?

“The service is significantly more personable than what we have received in the past, and response times are a lot quicker. All the guys at excellence IT are technically competent and there is a consistency of service. I can give many examples where we have had IT issues excellence IT are quick to respond, even outside of normal work hours.”

How did you find working with Excellence IT?

“The one key difference for me between eIT and other service providers we have used in the past is that it is clear the excellence IT aim to provide an excellent service first and the business takes care of itself whereas others I perceived would always be looking to make money first and foremost and the service would be secondary.”

All the guys at excellence IT are technically competent and there is a consistency of service. I can give many examples where we have had IT issues excellence IT are quick to respond, even outside of normal work hours.
Daren Crosbee
Newport Plant Manager, Unitech

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