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MSPs and Internal IT Resources

Cats and dogs. Cats and mice. Internal IT teams and MSPs. Cats and other cats.

Often, MSPs are cast as the natural enemy of internal IT teams, but this doesn’t have to be the case. In fact, a combination of different perspectives, expertise and skills may be ideal for many organisations, especially if the internal resource is limited.

Here’s some reasons why an MSP can benefit your organisation, even if you already have an IT team.

Two heads are better than one

Everyone brings their own knowledge, experience and preferences to their job, and IT is no different. But if this ideas aren’t challenged regularly, there’s a risk of becoming stuck in a rut. Getting another, objective, perspective on an issue can be beneficial for everyone.

It might also save you from making a mistake when trying to tackle an unfamiliar issue. An MSP has the advantage of seeing what works and what doesn’t in numerous businesses simultaneously, so they may already have experienced what pitfalls to avoid when working on your next project or implementing the latest new tech.

As the old saying goes, there are many ways to skin a cat but if your IT manager insists that doing so will fix your email issues, it might be time to get a second opinion.

Absence Cover

Until the robot uprising is over and done with, your employees will need to take holidays. Even your IT employees. They might even have to take some time off work sick, if their human immune systems are struggling. If you haven’t got much IT resource to begin with, any absence can have a big impact on the productivity of your IT team, and potentially your entire organisation.

Having an MSP on hand who’s familiar with how you operate and can keep your IT running smoothly in the absence of your internal team can be a lifesaver in this instance. If it’s a choice between an external provider resetting your password today, or waiting three weeks until Jeff gets back from Barbados, we know what we’d choose.

(While we wait for the password-reset robots to conquer the world, you might want to take a look at our password management service to keep all your logins safe.)

Scale more easily

Recruitment is hard. Recruitment in the aftermath of a pandemic is hard. Recruiting IT people in the aftermath of a pandemic is, to put it mildly, a headache. But if you rely solely on internal resources, recruitment is going to bottleneck how fast your business can scale. Imagine not being able to take on your next big client because you’re struggling to hire more IT people, and your current resource has to spend most of their time fixing the printer. An MSP is the extra resource you need to scale while you look to expand your internal team.


Some tasks only need to be performed infrequently; like upgrading your mobile phone. Inevitably, in the period between one upgrade and the next the technology has totally changed and you need to start from scratch researching what to buy. How good a camera do I need? Who gives me the best coverage? Which phone can fit the most G’s in?

An MSP is the equivalent of someone who works in a mobile phone shop; they live and breathe the knowledge that most people only rarely need. By consulting with an MSP, you’re getting up to date information from an objective source, meaning your IT team doesn’t need to spend all their time and energy becoming an expert on things they won’t need to know in a few months.

Cost efficiencies

We’re not here to talk about replacing your internal IT department with an MSP. As far as we’re concerned, the more people working together on an organisation’s IT, the better. But MSPs can offer cost efficiencies in other ways.

Tools, software and services that might be prohibitively expensive for a single organisations are much more attractive investments for MSP’s, who can bring the benefits to multiple organisations. In a sense, MSPs can spread the cost of enterprise level technology between businesses who wouldn’t be able to afford it individually. The outcome for you? All the benefits at a fraction of the cost.


Like so many things in business, the either-or of MSPs and internal IT resource is a false dichotomy. Both have their own strengths and weaknesses, and it’s by both working together that can deliver optimal results for an organisation. If you’re interested in talking to us about how we can support your IT team, just send us a message via the form below.

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