Outsourcing your IT support is a brave decision for a lot of businesses to take. But it’s a smart one.
For small and medium-sized businesses, deciding to outsource your IT support provides a catalogue of benefits. Aside from allowing you to gain 24-hour support for a range of IT and technical issues. It can allow you to implement an IT infrastructure that will give you a big advantage against your competitors. As well as giving you a level of customer service which is efficient and dedicated.
In fact, it is seen as a form of insurance. Protecting your current IT department and employees by future proofing your technical workload. Having technical help on hand to improve your IT environment.
Is it time to scale up?
One of the major reasons that businesses outsource their IT department is the option of scaling up or down. As your business grows, you can do the same with your IT support.
It’s known that when a company exceeds 500 employees or users, it makes more financial sense to outsource your IT. However, it could be as low as 15 employees when you make the switch.
Depending on how much you want to spend, it’s worth weighing up whether it makes more sense dividing your budget for salaries or an external partner.
What do you gain?
It may seem like an obvious question, but the answers do make logical sense.
IT professionals who are constantly learning
Technology evolves, so it’s important to stay ahead of the curve. This means your employed IT personnel needs to be learning constantly. There is a danger that if everything is running smoothly, then no learning is ever undertaken. Meaning complacency can set in.
Outsourcing, on the other hand, goes against this. As managed IT support companies are faced with different environments and IT problems. Enhancing their skills as they are constantly learning new information and evolving the way
Years of experience
If you already have your own IT staff, you know how important experience can be for problem-solving. Imagine if you could gain access to 20+ years of experience spread across a network of people? That’s what managed IT support brings you.
Different levels of experience, from different backgrounds, all with different ideas and skills. Better yet, if it’s a problem or glitch they can’t solve, they have direct contact with manufacturers, programmers and partner representatives of those companies.
Simply put, all problems will be eventually solved.
Less control, fewer worries?
It is true that outsourcing your IT is seen as giving up the reigns or controls to your business. On one hand, you are trusting your network and business in the hands of another company.
However, on the other, you are entrusting a company to take control of your IT problems. It means more efficiency, fewer worries and (hopefully) a more streamlined way to communicate with your team.
How to outsource?
If you are interested in switching to managed IT support, then we can help!
We can provide a quotation and then review what level of service you will need. As well as working out logistically what hardware works for your situation.