Call us on: 02920 887 362
Insights /

5 Signs Your Business Needs IT Support

5 Signs Your Business Needs IT Support

Running a business today means dealing with all sorts of digital challenges. Every business has enough going on without having to troubleshoot tech issues every day. If you find that tech problems are starting to take over your schedule, it might be time to bring in some professional help. In this blog, we’ll look at 5 key signs that your business needs IT support. Catching these signs early can save you time, money, and frustration. 

Are You Experiencing Regular Downtime? 

Technical glitches can seriously disrupt your day. If your business is dealing with constant IT issues that interrupt your workflow, it’s a sign you might need professional IT support. Regular downtime not only frustrates your team but also impacts your productivity and bottom line. Bringing in IT experts can help identify and resolve these recurring problems, keeping your operations running smoothly and your team focused on their work. 

Outsourced IT support can help: 

  • Fast Issue Resolution: Quick response to minimise disruptions. 
  • Proactive Maintenance: Regular check-ups to keep your systems running smoothly. 
  • Tailored IT Solutions: Customised support that fits your specific business needs. 
  • Expert Troubleshooting: Skilled professionals to handle complex technical problems just a phone call away. 
  • User Support: Helpdesk services to assist your team with day-to-day tech issues. 
Time Icon

Speak to an Expert

Book a call with our experts to discuss how we can help your business.

2. Slow Network and Systems

Is Your Network Constantly Lagging? 

A slow network can be a major pain point for any business. If you notice that your network and systems are frequently lagging, it might signs your business needs IT support. Slow performance can frustrate your employees and hinder productivity. Professional IT support can help improve your network’s speed and reliability, ensuring your team can work efficiently without unnecessary delays. 

A Managed Service Provider (MSP) can help: 

  • Network Optimisation: Enhance network speed and reliability. 
  • System Upgrades: We update and upgrade hardware and software to improve performance. We’re Dell Gold Partners, so you’re in safe hands at Excellence IT! 
  • Bandwidth Management: Ensure adequate bandwidth allocation for critical applications. 
  • Performance Monitoring: Continuously monitor network performance to identify and address bottlenecks. 
  • Efficient Troubleshooting: Quickly resolve issues that cause slowdowns. 
  • Scalable Solutions: Provide infrastructure that grows with your business needs. 
Dell Gold Partner Logo
Excellence IT are Dell Gold Partners

3. Security Breaches and Threats

Are You Vulnerable to Cyber Attacks? 

Security is more important than ever. If your business has experienced security breaches or you’re worried about potential threats, it’s a sign that you need IT support. Cyber attacks can cause significant damage to your business, both financially and reputationally. IT professionals can set up robust security measures to protect your data and systems, giving you peace of mind and letting you focus on running your business. 

Your Cyber-first Managed Service Provider (MSP) can help: 

  • Advanced Threat Protection: Implement the latest security measures to guard against cyber attacks. 
  • Security Audits: Conduct thorough assessments to identify vulnerabilities. 
  • Real-time Monitoring: Continuously monitor for suspicious activity and respond immediately. 
  • Data Encryption: Protect sensitive information with strong encryption methods. 
  • Firewall Management: Configure and maintain firewalls to block unauthorised access. 
  • Employee Training: Educate your team on best practices to prevent security breaches with our cyber security training platform.


    Claim a 14-day free trial here.
Secure IT Icon

4. Inefficient IT Management

Is Your IT Management Overwhelming? 

Managing IT in-house can be daunting, especially if your team is already stretched thin. If your IT staff is constantly overwhelmed with troubleshooting and maintenance, it might be time to seek professional IT support. Outsourcing IT services to an MSP is a common practice for businesses with small IT teams, whether for support or project work. This can free up your team to focus on strategic projects and core business activities, ensuring everything runs smoothly without constant stress.

Outsourced IT services can help: 

  • Augment Your IT Team: Provide additional resources and expertise to support your existing IT staff. 
  • Project Management: Take on IT projects from start to finish, allowing your team to focus on day-to-day operations. 
  • Continuity of Service: Ensure your business always has IT support, even when your IT person is off sick or on annual leave. 
  • Cost Efficiency: Reduce costs associated with hiring, training, and retaining in-house IT staff. 
  • Scalable Services: Adapt our services to meet your changing needs as your business grows. 
  • Specialised Expertise: Access to a wide range of IT specialists who can handle complex technical challenges. 

5. Growth and Expansion

Are You Scaling Your Business? 

As your business grows, so do your IT needs. If you’re expanding and your current IT infrastructure can’t keep up, it might be time to bring in IT support. Professional IT services can help scale your IT systems to meet the demands of a growing business, ensuring seamless operations and allowing you to focus on your business goals without worrying about tech issues. 

How excellence IT can help: 

  • Scalable IT Solutions: Provide infrastructure that can grow with your business, ensuring you have the resources you need at every stage. 
  • Advanced Planning: Help you plan for future IT needs, so your growth is never hindered by outdated technology. 
  • Cloud Services: Implement cloud solutions that offer flexibility and scalability as your business expands. 
  • Project Management: Manage IT projects related to expansion, such as office moves, new hardware installations, or system upgrades. 
  • Cost Management: Offer predictable IT costs, helping you budget for growth without unexpected expenses. 
  • Expert Consultation: Provide advice on the best technologies to support your business as it grows. 
  • Seamless Integration: Ensure new systems and technologies integrate smoothly with your existing infrastructure. 
Managed IT Support Icon

Speak to an Expert

Book a call with our experts to discuss how we can help your business.


Recognising the signs that your business needs IT support is essential to keeping your operations smooth and protecting your company from potential risks. If you’re dealing with frequent technical issues, slow network performance, security concerns, overwhelmed IT management, or are in the process of scaling your business, it might be time to consider professional IT support. Investing in expert help can save you time, money, and stress, allowing you to focus on what you do best. 

Outsourcing your IT support to a Managed Service Provider (MSP) can make a significant difference. Whether it’s addressing frequent technical issues, improving network speeds, enhancing security measures, supporting your IT team, or helping your business grow, professional IT support ensures your business runs smoothly and securely. 

Time to outsource IT services?

As an IT support company based in Caerphilly, just outside of Cardiff, we love working with local businesses. We have extensive experience in manufacturing, professional services, transport, the third sector and charities. Our local presence means we’re always ready to assist you quickly and efficiently. 

Ready to improve your IT infrastructure? Contact us today to get started with our expert IT support services. Let us help your business run smoothly and securely. We’re here to support you every step of the way. 

Calum Edwards

As the Digital Marketing Lead at Excellence IT, I write content, create guides, and infographics on IT Support, Cyber Security, and Artificial Intelligence (AI) for business.

You might also be interested in:

The Benefits of Having IT Support for Business

Reap the benefits of IT support for your business. Boost productivity, enhance security, and save costs with expert IT solutions. Learn how these advantages can transform your operations!

IT Support Newsletter: May 2024

Is it time for a week in the sun yet? We share our best cyber security tips for those travelling this summer.

How to deal with Sextortion: Cyber Security Email Advice

Sextortion is a growing worry in 2024. Emails are sent to scare individuals and scam them for their money. So, how do you deal with sextortion?