Are you unable to edit your signature in Outlook 2016?
Last year Microsoft released an update for Outlook, which addressed some security issues and risks.
The security update fixed and improved vulnerabilities in Microsoft Office. The main fix was to stop an issue that could potentially allow remote code to open a dangerous office file. There is a full report on the file called ‘CVE-108-0791’ here.
Although fixing this issue another problem occurred. Outlook users who are required to switch between email signatures or wanted to add a new signature found the program would not respond and simply freeze and crash. Also, users trying to access the stationary and Fonts windows would also be stopped.
Thankfully a fix has been found! With Microsoft identifying the cause. The update seemed to duplicate the app installed on the user’s machine, meaning both Outlook and the Windows app store version of Outlook were installed. This was mainly happening for users who gained a new computer with Office already installed, but then installed their own copy of Office.
But there is a fix. Please watch the video below and follow the steps on how to fix your Outlook signature.
If you are unable to play the video, please find the steps outlined below:
Open Outlook and compose a new email
Attempt to insert or edit an existing signature, if the program freezes and crashed. You need to fix your Outlook.
In your taskbar search for ‘Settings’ and click the result
Click the ‘Apps’ section in Settings
In the search box, look for ‘Microsoft Office Desktop Apps’
Uninstall this program, as it is a duplicate of Outlook
Now reload Outlook and signatures will work again!
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