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IT Support Caerphilly

Caerphilly Castle
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Excellence IT offers reliable managed IT support services in Caerphilly. Our expert team provides comprehensive IT support for businesses of all sizes, with a friendly and knowledgeable IT support colleague available by phone or email. We proactively ensure that your IT systems run smoothly, providing assistance with network connectivity, software glitches, and hardware malfunctions. Contact us to learn more about our professional and efficient IT support services in Caerphilly.

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Local Caerphilly IT Company
Microsoft licences were a substantial cost for us. With the new licence model we’re saving over 90% of that money, it’s a huge, huge saving.
Emma Cooksey
Disability Wales, Caerphilly, CF83 3ED

Caerphilly IT Support

At Excellence IT, we’re committed to providing top-notch IT support to businesses like yours. Our Managed Service IT Support model means we’re invested in running your IT systems smoothly. We don’t just wait for you to call us – we proactively monitor your systems, prevent problems before they occur, and provide advice on improving your IT infrastructure. And in the event of a problem, we’re always on your side.

With Excellence IT, you’ll have one point of contact for all your IT issues – big or small. We offer both remote and on-site support, depending on your needs. And we take a proactive approach to issue prevention, so you can have peace of mind knowing that your IT systems are in good hands.

Anthony George, IT Support at Excellence IT

More than a resource, we can be your IT partner

We are more than just a resource for your IT needs – we want to be your partner. Our commitment to service is backed up by transparent pricing and reasonable terms. We don’t use sneaky notice periods or hidden fees to keep you locked in, because we believe in delivering great service and earning your trust. Why settle for less? Choose us as your IT partner and experience the difference.

IT Training Caerphilly

If you ever encounter IT issues again, we won’t just fix them and leave you in the dark. Our IT Support training in Caerphilly offers comprehensive training with our expert team, so you can understand the potential issues and how to resolve them in the future.

Our exclusive training is available at our office or yours for convenience and covers general IT setup and maintenance, cyber-security, and other managed IT services.

Managed IT services Wales, management team.

Stress free

Our IT support services aim to provide you with a stress-free experience.

You can leave your IT problems to us and focus on what you do best.

Experienced staff

Our experienced team has decades of experience, ensuring we can tackle any problem you may encounter.

Quick resolution

We pride ourselves on providing quick and efficient resolutions to your IT issues. Our team won’t stop until you are satisfied with the solution we provide.

excellence IT Meeting

Efficient Onboarding

We understand that switching IT support providers can be daunting, but with Excellence IT, we guarantee a stress-free and efficient onboarding process. Whether you are currently without IT support or dissatisfied with your existing provider, we make it easy for you to benefit from our top-notch services with minimal disruption.

During onboarding, we assign a dedicated Engineer to be your single point of contact for the first 30 days. They will ensure a seamless transition, including liaising with your current provider if necessary. We are committed to putting your data security first, so you can be sure we will handle your data with the utmost care and protection.

Excellence IT have provided an effective IT support service from the very start of the contract and have not let their standards slip.

As an added bonus as part of their onboarding process, they have audited our network from a Cyber Security perspective and presented us with considerations for the year ahead which helps with both budgeting and understanding where the potential business risks lie which is invaluable in these times.
Finance Director, Waste Management Company

More than just IT support

Excellence IT is more than just an IT support provider in the Caerphilly area. We offer a range of other services to help businesses thrive. Check out some of the other services we provide:

Cloud Services Icon

We can help you unlock the full potential of cloud computing, whether you need a small migration or a complete business transformation.


Disaster Recovery

We understand the importance of keeping your business running, even in the face of potential disasters. Our comprehensive and robust business continuity services can help you weather any storm.

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Upgrade your phone system and improve how your customers and teams communicate with our modernized VOIP telephony services.

Cyber Security Caerphilly

In addition to the above facts, it’s important to note that cyber security is a crucial aspect of IT and tech in Caerphilly. As businesses and individuals increasingly rely on digital tools and services, the risks of cyber attacks and data breaches also increase. At Excellence IT, we offer comprehensive cyber security services to protect businesses in Caerphilly from these threats. Our services include:

1. Security assessments: We conduct thorough assessments of our clients’ IT systems to identify vulnerabilities and potential threats, and develop strategies to mitigate them.

2. Firewall and antivirus protection: We provide firewall and antivirus protection to safeguard our clients’ networks and devices against malware and other cyber threats.

3. Employee training: We offer training and education to employees to help them identify and avoid potential security risks, such as phishing scams and social engineering attacks.

4. Data backup and recovery: We ensure that our clients’ data is securely backed up and can be quickly recovered in case of a cyber attack or other data loss event.

5. 24/7 monitoring and support: We provide around-the-clock monitoring and support to quickly respond to any security incidents and ensure our clients’ systems remain secure.

Here are some facts about IT/tech and Caerphilly:

  1. Education and training: Caerphilly is home to Coleg y Cymoedd, a further education institution that offers courses in various fields, including Information Technology. The college provides students with the necessary skills to pursue careers in IT and related industries.
  2. Caerphilly County Borough Council: The local council actively works to improve digital infrastructure, connectivity, and online services for residents and businesses in the area. They also promote digital inclusion and aim to improve the digital skills of the local population.
  3. Regional tech events and meetups: While Caerphilly may not host large-scale IT or tech events, residents and professionals can attend various meetups, workshops, and conferences in the nearby city of Cardiff. Cardiff is a growing tech hub in Wales, with events like the Digital Festival and several technology-focused meetup groups.
  4. Superfast broadband: Caerphilly, like many other areas in the UK, has benefited from the rollout of superfast broadband, enabling residents and businesses to access high-speed internet for various purposes, including remote work, online learning, and digital entertainment.
  5. Caerphilly Library: The local library offers public access to computers and free Wi-Fi, enabling residents to access digital resources, expand their IT skills, and engage with online services.
Caerphilly Food Bank Easter Egg Appeal
Calum donating to Caerphilly Food Bank on behalf of the team at Excellence IT
Cake Sale at our Office
Macmillan Cancer Support Fundraising Event 2012 Golf
Golf Charity Day in Caerphilly

For the past 20 years, we’ve been doing more than managing businesses’ IT and cyber security here in Caerphilly.

We’ve run marathons, sold cakes, got competitive in our annual Football Fantasy League competition, had cake sales and recently added an Easter Egg appeal for the Caerphilly Food Bank.

In addition to our commitment to community engagement, we remain dedicated to delivering exceptional IT support services.

Whether you are facing complex technical challenges or seeking guidance on system enhancements, our expertise is at your disposal.

Have an IT problem?

Looking for Reliable IT Support for your business?

Let’s make technology work for you.

Case studies

Some of our recent work:

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Templeton LPA

Templeton LPA are a residential and commercial LPA receiver company based in Cardiff, South Wales.