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Managed IT Support & Services

Managed IT Support Cardiff

Cardiff IT Support
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Over the past twenty years, we have provided Cardiff businesses with expert IT support and services, ensuring their technology infrastructure operates smoothly and efficiently.

Our managed IT services in Cardiff are designed to cover all areas of your IT framework, from cyber security and disaster recovery to software management and broadband services, allowing you to concentrate on business growth.

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Local Cardiff Client
After 10 years, we continue to work in partnership with Excellence IT. Over the years, our business needs have significantly evolved and grown in line with our clients strict requirements. Excellence IT have been consistent in their approach, offering flexibility and professionalism at every juncture. As a result of working closely with Excellence IT, we are accredited with ISO 27001 and ISO 9001 standards which in turn, has provided our client base with the assurance of minimal risk.
Michael Williams
Templeton LPA
Just a Phone Call Away from Expert IT Support

Reliable Onsite IT Services for Cardiff Businesses

Dedicated to keeping your systems operational and efficient, our team excels in proactive monitoring, cloud computing services, and digital transformation. 

Offering both remote and on-site assistance, your reliable IT Support team is only a phone call or a short journey away from our Cardiff office.

With a commitment to customer service, our consultancy and service desk teams work tirelessly to provide effective solutions that save you valuable time. 

Jordan, IT Technician providing IT Support in Cardiff

Your Trusted IT Partner, Not Just a Provider

At Excellence IT, we believe in delivering outstanding service without the need for hidden fees or tricky contracts. With transparent pricing and reasonable terms, you can trust us to provide the best service possible. 

Our main goal is to offer businesses a reliable service with a strategic approach, focusing on Managed services, cyber security, business connectivity, and bespoke IT services tailored to your needs. 

Remote IT Support – Wherever You Need IT

With the shift away from traditional office setups, we understand the need for dependable remote access and monitoring to keep your business systems operating smoothly. Our extensive experience enables us to offer proactive advice, minimising the need for onsite visits and avoiding unexpected costs.

Your Dell Gold Partners

Excellence IT is dedicated to providing the best possible IT support. We are proud to be awarded the Dell Gold Partnership, ensuring you receive the best solutions for your business with Dell’s renowned technology and our expert team.

We’re one of Wales’ only Dell Gold Partners. We’re here to help your business get the best out of technology.

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No More IT Headaches

Say goodbye to IT worries and hello to peace of mind with our expert support. With a wide range of services, we ensure your business goals are met and your systems remain secure.

Located in Cardiff

While our remote support is always available, we also provide field service technicians for onsite visits, ensuring a comprehensive and effective approach to maintaining your IT infrastructure.

Our local Cardiff service ensures we can access your business premises if required.

Quick Response

We take your concerns seriously and are dedicated to finding fast and satisfactory solutions to every issue. We consider the job done only when you’re happy with our work.

That’s why we have thousands of 5* feedback on our ticketing surveys! 

Excellence IT Team Meeting

Efficient Onboarding

Switching IT support providers doesn’t have to be a hassle. With us, it’s simple and seamless, ensuring you benefit from our services with minimal downtime or disruption.

Our onboarding process focuses on your needs. For the first 30 days, you’ll have a dedicated engineer as your single point of contact to ensure a smooth transition. We can also coordinate with your current providers to make the switch easier.

As a cybersecurity-first Managed Service Provider (MSP), we put the safety of your data first. You can trust us to handle your data with the utmost care and security.

We have found Excellence IT to be very responsive to our needs – they have always given us excellent service at every level. We recommend them whenever the opportunity presents itself.
Michael Williams
Templeton LPA

Managed IT Support and So Much More

Excellence IT is not limited to IT support in Cardiff; we provide various services to help businesses grow. From cloud solutions to software services, we’ve been digitally transforming Cardiff businesses since 2002.

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Business Connectivity is essential in today’s digital world, and we help set up business broadband and cloud computing services for our clients. Whether creating Office 365 or building your unique package of SAAS products.

Disaster Recovery

Need something tailored just for your business? Whether you’re diving into digital transformation or just tweaking your current setup, we’re here to map out a strategy that gets you to your goals. 

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We offer VOIP telephony to improve how you connect with customers and collaborate with your team, bringing a modern upgrade to your traditional phone system.

Cyber Security Solutions for Your Local Business

Excellence IT is a leading managed service provider, but we offer more than just outsourced IT support.

As a services provider with a strong focus on cyber security, we offer a variety of security solutions tailored to your business needs. Our proactive advice and strategic approach help protect your valuable data and prevent potential breaches.  

We’ve cover everything from hardware and software protection to staff training and awareness courses.  

We’re a Cyber Essentials auditing body that can guide your business to Cyber Essentials and Cyber Essentials Plus certification.  

Want to discuss how your business can benefit from a cyber security-first Managed Service Provider? 

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Case studies

Some of our recent work:

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Templeton LPA

Templeton LPA are a residential and commercial LPA receiver company based in Cardiff, South Wales.

Where to find us

While our office is in Caerphilly, we are dedicated to serving clients throughout Cardiff and the surrounding areas. Our team provides IT Support and Cyber Security services to Cardiff businesses, ensuring seamless support and prompt response times.

Directions: We are conveniently located just a short drive from Cardiff:

  • From Cardiff: Take the A470 north to A468 and follow signs to Caerphilly.
  • From Caerphilly: Take the A468 and A470 south to Cardiff.

All Your IT Support Cardiff Queries, Answered

Most frequent questions and answers about Cardiff IT Support & Cyber Security Services

Excellence IT provides comprehensive IT support, covering all aspects of IT. We also offer Cyber Security services, Cyber Essentials, and Microsoft Office and Cyber Security Training.

Each contract will state our service level agreement. This will vary based on the agreement, but our IT help desk support is only a phone call away.

You can also visit the Customer Hub for quick support.

We offer a range of IT training, covering popular Microsoft Office applications such as Microsoft Excel and Power BI. Our training is suitable for all levels.

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Our Cyber Security Training Platform, Secure IT, is available for just £2 per user per month. Claim a 2-week free trial today.

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With over twenty years in the business, Excellence IT distinguishes itself by focusing on cyber security at the forefront of our Managed Service offerings. Our high client retention rates are a testament to our quality, largely thanks to our team of IT Support experts here in Cardiff. Their commitment to excellence and continuous improvement is what sets us apart.

Excellence IT covers the whole of Cardiff, however key areas include:

  • Cardiff Bay
  • Roath
  • Pontcanna
  • Cardiff Central
  • Canton
  • Leckwith

We take reliability very seriously and guarantee fast, reliable IT support. Our core values of being Reliable, Responsive, and Professional ensure you get the best possible service.

In our 2023/2024 annual survey, 95% of customers rated us as reliable.

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Cardiff: a city for business

Cardiff is a bustling hub for businesses big and small, and Excellence IT is thrilled to provide outstanding IT support services across the region. 

With a vibrant and varied business landscape, home to close to 40,000 active businesses from cutting-edge startups to significant players on the FTSE index, Cardiff is a city of economic diversity and opportunity. 

Key sectors like Finance and Professional Services make up about 20% of the business population, supported by impressive tech infrastructure including 98% superfast broadband coverage and 5G network availability. 

Cardiff is well-positioned to help businesses leverage technology to achieve their goals. 


Helping Cardiff Businesses One Blog At A Time


How to Protect Your Cardiff Business from Online Threats

Cardiff businesses are particularly vulnerable to specific dangers, including phishing attacks and malware. Recent analyses indicate an uptick in such incidents locally.

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Cardiff IT and Cyber Security Support for Remote Workers

Cyber Security Tips for Cardiff Remote Workers

If you’re a full-time remote worker or whether you opt for a hybrid approach, cyber security may not be at the top of your list of priorities. In this blog post, we’ve covered 10 of our top tips to help keep you and your business safe online.

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