Managed SERVICES

IT Support Cardiff

We’ve been supplying Managed IT Support to Cardiff and the surrounding region for years. By using our Managed IT Support services, you’re inviting an IT expert into your workplace. The friendly, dependable and knowledgeable colleague who is only a phone call or email away, and can help you with any IT issues you might have.

There when you need us
After receiving poor service from our former IT provider, excellence IT have been a breath of fresh air. Cyber Security is embedded in their processes which keeps our systems secure and operational, allowing us to concentrate on our core business.

The move to Excellence IT went very well indeed - they gave us a dedicated onboarding manager who held our hands through the process and made us feel important as a new customer.
Anthony
Finance Director, Waste Management Company

Transparent IT support in Cardiff

The way our Managed Service IT Support works means that having your IT running reliably is as much in our interest as it is in yours. That’s why we take responsibility for keeping you up and running. That means we don’t just wait for you to call us, we proactively monitor your systems, stop problems before they arise and provide advice on how to improve. And should the worse happen, we’ll be on your side.

  • One point of contact for all IT issues big or small
  • Remote and on-site support available
  • Proactive issue prevention

More than a resource, we can be your IT partner

When it comes to service, we put our money where our mouth is. We don’t use draconian notice periods, hidden fees or contractual tricks to keep you on board. Instead we provide a great service, with transparent pricing and reasonable terms. And really, why would you trust a company who doesn’t back themselves to deliver?

Stress free

You no longer need to worry about solving your IT problems, because that’s what we’re here to do. We do what we’re good at, so you can focus on what you do best.

Experienced staff

We’ve got decades worth of experience in our team, meaning it’s unlikely you’ll have a problem we haven’t encountered, and solved, before.

Quick resolution

As soon as you make contact with us, we’re on the case. We only mark an issue as solved if you’re happy. If you aren’t, we work until you are.

Efficient Onboarding

Whether you don’t currently have an IT support provider, or just aren’t happy with the service you get from your existing one, we make it easy to benefit from our IT support with minimum downtime or disruption.

  • We make your onboarding our priority. You’ll get a dedicated Engineer for the first 30 days of the process to provide a single point of contact for the project.
  • We can liaise with your existing providers to enable a smooth transition.
  • We’re a security first MSP, which means we’ll ensure your data is moved and handled as securely as possible.
excellence IT have provided an effective IT support service from the very start of the contract and have not let their standards slip.

As an added bonus as part of their onboarding process, they have audited our network from a Cyber Security perspective and presented us with considerations for the year ahead which helps with both budgeting and understanding where the potential business risks lie which is invaluable in these times.
Anthony
Finance Director, Waste Management Company

More than just IT support

Excellence IT offers much more than just IT support in the Cardiff area. Take a look at some of our other services below.

Let us help you access the limitless potential of cloud computing. Whether it’s a small migration or a ground up business transformation, we can help.

Turn potential disasters into a bump in the road with our comprehensive and robust business continuity services.

Improve how your customers speak to you and how your teams collaborate with a modernised phone system.

Cyber Security First

At excellence IT, we’re more than just a managed service provider. We put an enormous focus on our client’s cyber security. Whether through equipping you with new hardware, protecting you with software, or educating your staff with cyber training and awareness courses, you don’t need to look anywhere else for your cybersecurity needs.

Take a look at the full range here.

Cardiff: a city for tech

Cardiff is a great place to be based if you want to use technology to drive business outcomes:

Cardiff: a city for business

We love providing IT Support in Cardiff due the sheer variety of organisations in the Welsh capital.

  • In 2019 there were nearly 40,00 active enterprises in Cardiff, ranging from thousands of startups to top FTSE companies.
  • Cardiff has particularly strong Finance and Professional Services sectors, making up around 20% of the businesses in Cardiff.
Case studies

Some of our recent work:

Templeton LPA

Templeton LPA are a residential and commercial LPA receiver company based in Cardiff, South Wales.