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IT Support Cardiff

Cardiff IT Support
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We provide expert IT support services to businesses in Cardiff. With our help, you can focus on growing your business while we ensure your technology infrastructure runs smoothly and efficiently.

Our bespoke solutions and service agreements are designed to cover all aspects of your IT infrastructure, from cyber security and disaster recovery to business software provider and business broadband.

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Local Cardiff Client
After 10 years, we continue to work in partnership with Excellence IT. Over the years, our business needs have significantly evolved and grown in line with our clients strict requirements. Excellence IT have been consistent in their approach, offering flexibility and professionalism at every juncture. As a result of working closely with Excellence IT, we are accredited with ISO 27001 and ISO 9001 standards which in turn, has provided our client base with the assurance of minimal risk.
Michael Williams
Templeton LPA, CF11, Cardiff
Onsite and online IT Help

Onsite IT Support Cardiff

Our team is here to ensure that your systems are running smoothly, all while providing proactive monitoring, issue prevention, cloud computing services and digital transformation.

With one point of contact for all IT issues, big or small, and both remote and on-site support available, we’re always just a phone call away.

With a commitment to customer service, our consultancy and service desk teams work tirelessly to provide effective solutions that save you valuable time.

IT Support Cardiff

IT Support Cardiff: More than a resource, we can be your IT partner

At Excellence IT, we believe in delivering outstanding service without the need for hidden fees or tricky contracts. With transparent pricing and reasonable terms, you can trust us to provide the best service possible.

Our main goal is to offer businesses a reliable service with a strategic approach, focusing on Managed services, cyber security, business connectivity, and bespoke IT services tailored to your needs.

Remote IT Support

As the landscape of traditional offices and work environments has changed, we understand the importance of remote access and monitoring to ensure your business systems run smoothly. Our vast experience enables us to offer proactive advice, minimising the need for onsite visits and helping you avoid unexpected charges.

IT Training Cardiff

Our IT Training services in Cardiff provide comprehensive training to ensure you fully understand potential IT issues and how to prevent them.

Our expert team offers exclusive training sessions in general IT set-up and maintenance, cyber security, and other managed IT services.

We can provide training at our office or yours for added convenience.

Excellence IT Director - Andrew Beer

No IT Headaches

Say goodbye to IT worries and hello to peace of mind with our expert support. With a wide range of services, we ensure your business goals are met and your systems remain secure.

Cardiff Based

While our remote support is always available, we also provide field service technicians for onsite visits, ensuring a comprehensive and effective approach to maintaining your IT infrastructure.

Fast fixes

We take your concerns seriously and are dedicated to finding fast and satisfactory solutions to every issue. Only when you’re happy with our work, do we consider the job done.

Excellence IT Team Meeting

Efficient Onboarding

Switching IT support providers can be a hassle, but not with us. Instead, we make it simple and seamless for you to start benefiting from our services without any downtime or disruption.

Our onboarding process prioritises your needs. For the first 30 days, a dedicated engineer will be your single point of contact to ensure a smooth transition. We can also work with your current providers to facilitate the switch.

As a security-first Managed Service Provider (MSP), we prioritize the safety of your data. Therefore, you can trust us to handle your data with the utmost care and security during onboarding.

We have found Excellence IT to be very responsive to our needs – they have always given us excellent service at every level. We recommend them whenever the opportunity presents itself.
Michael Williams
Cardiff City Business, CF10 1EP

More than just IT support

Excellence IT is not limited to IT support in Cardiff; we provide various services to help businesses grow.

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Business Connectivity is essential in today’s digital world, and we help set up business broadband and cloud computing services for our clients. Whether creating Office 365 or  Google Workspace users, or even building your own unique package of SAAS products.

Disaster Recovery

Providing bespoke solutions for your business. Whether it’s a digital transformation project or simply optimising your current systems, we develop an effective strategy for your business goals.

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We also offer VOIP telephony to improve your customer interactions and team collaborations through a modernised phone system.

Cyber Security Cardiff

Excellence IT is a leading managed service provider in Cardiff, but we offer more than just outsourced IT support.

As a services provider with a strong focus on cyber security, we offer a variety of security solutions tailored to your business needs. Our proactive advice and strategic approach help protect your valuable data and prevent potential breaches.

We’ve covered everything from hardware and software protection to staff training and awareness courses. Check out our full range of cyber security services today.

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Cardiff's Flourishing IT and Technology Landscape: A Snapshot of the Sector's Growth and Potential

Cardiff, the capital of Wales, has experienced significant growth in its IT and technology sector in recent years. As a result, the city has become a hub for start-ups, tech companies, and digital innovation. Some critical aspects of Cardiff’s IT/Technology sector include:

  1. Tech clusters: The city is home to several tech clusters that bring together businesses, academia, and government support. Notable areas include the Cardiff Capital Region, Creative Cardiff, and Cardiff University’s Innovation Campus.
  2. Workforce: Cardiff has a highly skilled workforce, with a significant percentage of graduates in science, technology, engineering, and mathematics (STEM) fields. This talent pool supports the growth and development of the IT/Technology sector.
  3. Infrastructure: The city benefits from a robust digital infrastructure, including high-speed broadband and dedicated data centres, providing an excellent IT/Technology sector foundation.
  4. Support and investment: Cardiff has received substantial investment in recent years to develop the IT/Technology sector. This includes funding from the Welsh Government, private investors, and support from organisations like Innovation Point, Cardiff Start, and the Alacrity Foundation.
Wales Millennium Centre
Wales Millennium Centre

Cardiff: a city for business

Cardiff is a thriving city for businesses of all sizes, and Excellence IT is proud to offer top-notch IT support services to organisations throughout the area.

Cardiff offers a diverse and dynamic business environment with nearly 40,000 active enterprises, ranging from innovative startups to major FTSE companies.

The city’s vital Finance and Professional Services sectors comprise around 20% of all businesses, with 98% superfast broadband coverage and 5G network access.

Cardiff is well-positioned to help businesses leverage technology to achieve their goals.

Case studies

Some of our recent work:

Templeton LPA Logo

Templeton LPA

Templeton LPA are a residential and commercial LPA receiver company based in Cardiff, South Wales.

Cardiff IT Support FAQs

What kind of IT support do you provide?

We provide comprehensive IT support, ranging from remote and on-site services to managed IT services, IT security, and IT training.

What makes your IT support services stand out?

Our IT support services stand out because we provide a done-for-you service with flexible plans, so you can get the IT support you need when you need it. We also specialize in IT security and offer IT training.

How quickly can I get IT support?

We provide on-site and remote services, so you can get the support you need wherever you are.

How reliable is your IT support?

We take reliability very seriously and guarantee fast, reliable IT support. Our core values of being Reliable, Responsive, and Professional ensure you get the best possible service.

What type of IT training do you offer?

We offer a range of IT training programs, ranging from basic IT training to more advanced topics like security and network administration. We also offer custom training packages tailored to your business’s specific needs.

Can you help with digital transformation and business software solutions?

We offer vast experience in digital transformation and business software solutions. We work closely with you to understand your business goals and provide bespoke solutions that align with your objectives, ensuring a smooth and efficient transition to the latest technology.