Managed IT Support & Services
Employee-Owned IT Support for Cardiff Businesses
Excellence IT provides managed IT support for businesses across Cardiff. Our experienced team manages day-to-day support, devices, Microsoft 365, cloud systems and cybersecurity, giving your people one professional team to contact when they need help.
Founded in 2002, we bring 24 years of experience supporting organisations across South Wales. As an employee-owned company, every member of our team has a stake in the service our clients receive.
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Trusted by Leading Businesses in & around Cardiff
Managed IT Support for Cardiff Businesses
An IT Team Built Around Your Business
Reliable technology gives your people the confidence to work, collaborate and serve customers without losing time to recurring IT problems.
Excellence IT becomes your outsourced IT department. We resolve support requests, manage devices and cloud systems, strengthen security and plan the technology your business will need next.
Explore Our IT Support- Remote and onsite support for Cardiff teams
- Proactive monitoring and maintenance
- Microsoft 365 and cloud support
- Cybersecurity integrated into IT management
- Defined service levels and regular communication
Supported by People Who Own the Business
Every employee has a stake in Excellence IT. The technicians answering requests, the specialists protecting systems and the people advising clients all contribute to the same long-term success.
Employee ownership encourages accountability, knowledge-sharing and lasting client relationships. You work with a professional team invested in the standard of service it delivers.
Meet Our Employee-Owners
Local IT Support for Cardiff Businesses
Remote Speed with Onsite Support in Cardiff
Our service desk handles most requests remotely, allowing your team to get help without waiting for a visit. If an issue needs hands-on attention, an engineer can attend your Cardiff workplace.
We support organisations in Cardiff City Centre, Cardiff Bay, Roath, Pontcanna, Canton, Leckwith, Llanishen, St Mellons and nearby business areas and industrial estates.
What Your Managed Service Includes
One Team for Support, Systems and Security
Your managed service brings support, systems management and cybersecurity together under one experienced team.
Responsive Helpdesk
Direct access to experienced technicians for day-to-day issues, requests and advice.
Microsoft 365 and Cloud
Support for Microsoft 365, cloud services, user access, collaboration tools, licensing and secure configuration.
Proactive IT Management
Monitoring, patching and maintenance help identify emerging issues before they interrupt the working day.
Cyber Security Built In
Security is part of the service, supported by our cyber team, recognised accreditations and managed protection services.
Remote and Onsite Support
Most issues are resolved remotely. Cardiff visits are arranged when equipment or infrastructure needs an engineer onsite.
Technology Planning
Roadmaps, budgeting and senior guidance connect IT decisions with the plans you have for the business.
Already Have an Internal IT Team?
Our separate co-managed IT service gives internal IT teams additional capacity, specialist expertise and project support while your IT manager remains in control.
Explore Co-Managed ITRecognised for Excellence in IT & Cyber Security
Changing IT Provider
A Managed Handover Led by an Experienced Team
Changing provider is often viewed as a scary task. Many of our customers have expressed their concern around changing providers, but it's not as scary as you think. We have a dedicated team for onboarding to guide our clients through the process with ease.
Discover
We learn how your organisation works, what it relies on and where support is falling short.
Plan
Our team agrees responsibilities, access, priorities and a transition timetable with you.
Support
Your team meet the service desk and your systems move into active management. Plus, a 30-day "vip" process to ensure your onboarding goes as smooth as possible.
Discuss Your Handover
Case studies
Delivering Managed IT solutions that drive success for Cardiff businesses.
Dewis Centre for Independent Living
Frequently Asked Questions
Questions About Managed IT Support in Cardiff
Choosing an IT provider affects every part of your organisation. These answers cover support across Cardiff, changing provider, cyber security and the options available when you already employ an IT manager.
Yes. We plan the handover, collect the information we need and coordinate access with your outgoing provider. Your team can keep working while we bring systems into our support platform.
Yes. Our service combines remote support with onsite visits across Cardiff when an issue, project or piece of equipment needs an engineer in person.
We support organisations across Cardiff City Centre, Cardiff Bay, Roath, Pontcanna, Canton, Leckwith, Llanishen, St Mellons and surrounding areas. Basically, everywhere in Cardiff and South Wales!
Cyber security is built into how we manage devices, accounts, updates and access. Additional managed security services are available where your risk profile or compliance duties require them.
Our separate co-managed IT service is designed for internal IT teams that need more capacity, specialist expertise or cover. Your IT manager stays in control.