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Managed SERVICES

IT Support Newport

Newport Town City Centre Businesses
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We provide managed IT support services to businesses in Newport and throughout South Wales. When you choose our managed services, you’ll have one of our expert team members available to assist you with any IT issues. Our team is friendly, dependable, and knowledgeable, and just a phone call or email away from providing the support you need.

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Local Newport IT Company
Our previous support company had a very poor response time to queries and were based in London so getting an engineer here always took half a day. We also wanted a proactive IT support company who would ensure we were ahead of the game, not playing catch up, the previous company did not make any suggestions to improve our current infrastructure.
Rachel
RS Safety Solutions, NP19, Newport

IT Company Newport

We are the top IT company in Newport, offering managed IT support services. Our proactive approach ensures that we identify and solve potential issues before they occur, and we are always available to provide guidance, advice, and troubleshooting to ensure that IT is helpful and not a hindrance to your operations. With a single point of contact for all IT issues, our remote and on-site support is always available to you. Our priority is to prevent problems from happening, and we achieve this through proactive issue-prevention measures.

IT Help Desk Support in Wales

More than a resource, we can be your IT partner

We aspire to be more than just an IT resource; we aim to be your IT partner. We understand that IT can be complicated, and we don’t believe in hiding behind complex contractual language. Instead, we provide excellent service at a reasonable price, delivered by expert technicians. Our approach is simple because we want to make IT support hassle-free for you.

IT Training Newport

In Newport, we offer IT training services to help you utilise your technology to its fullest potential. We understand that having the latest technology is insufficient if you lack the confidence to use it effectively. Therefore, we offer Microsoft programme training courses exclusively for private groups. Our expert trainers provide you and your staff with personalised guidance to overcome the specific challenges you face. We offer onsite training at your premises or at our facility to accommodate your preferences. Our training sessions are tailored to meet your unique requirements, ensuring that it’s all about you.

Excellence IT Director - Andrew Beer

Stress free

We provide stress-free IT support services so you don’t have to worry about solving IT problems.

Experienced staff

Our experienced staff, with decades of experience, are well-equipped to handle any issue. We respond promptly to your inquiries and work towards swift issue resolution, and we only consider a problem solved if you’re satisfied.

Quick resolution

If you aren’t satisfied, we continue to work until we achieve the desired outcome. This allows you to focus on your best work while we handle your IT support needs.

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Efficient Onboarding

Efficient onboarding is essential to us, whether you don’t have an IT support provider or are dissatisfied with your current one. We ensure that our IT support services are easily accessible with minimal downtime or disruption. We prioritise your onboarding process with a dedicated engineer assigned to you for the first 30 days. This provides you with a single point of contact for the project. We can work with your existing providers to facilitate a smooth transition. Our security-first approach ensures that your data is moved and handled with utmost security and confidentiality.

All the guys at Excellence IT are technically competent and there is a consistency of service. I can give many examples where we have had IT issues Excellence IT are quick to respond, even outside of normal work hours.
Daren Crosbee
Newport Plant Manager, Unitech
More than just IT support

At Excellence IT, we provide services beyond IT support for businesses in Newport. Our services include:

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Cloud Solutions – we help you harness the power of cloud computing, whether it’s a simple migration or a complete business transformation.

Disaster Recovery

Business Continuity – we provide comprehensive and reliable business continuity services to help you turn potential disasters into mere hiccups.

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VOIP Telephony – offers modern phone systems to improve customer interaction and team collaboration.

Cyber Security Newport

Excellence IT offers comprehensive cybersecurity services in Newport, going beyond typically managed service providers. Our team focuses on equipping clients with the latest hardware, advanced software protection, and cyber awareness training courses for staff. You can trust us to handle all your cybersecurity needs. Check out our full range of services to learn more.

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Case studies

Some of our recent work:

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Templeton LPA

Templeton LPA are a residential and commercial LPA receiver company based in Cardiff, South Wales.