Fancy working for Excellence IT?

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We have a range of roles in IT training, admin, and technical roles.

For the past 25 years, both Andy Beer and Andy Green have lived and breathed IT.  Their passion for the industry encouraged them to launch excellence IT, 16 years ago.

Here at excellence IT, we pride ourselves on delivering a full-cycle IT service to help organisations IMPROVE, INNOVATE and TRANSFORM; these 3 words form the foundation of our company’s DNA.

Due to the hard work of all our staff, we are rapidly expanding and looking to grow our team; a team which you could be a part of.

Sales Administrator
Up to £20K Dependant on Experience
Based in Caerphilly

At excellence IT, we pride ourselves on delivering a full cycle IT service to help organisations improve, innovate and transform; these 3 words are what form the foundation of our company’s DNA. We service a wide range of customers across all business sectors. Our offering includes expert IT support, leading IT Infrastructure and Security Solutions, Software Development and IT Training. By delivering an end to end service, we’re able to continually add value to our customers.

We have a fantastic opportunity for an experienced Administrator to join our friendly Operations team. This ‘hands on’ role will perform a wide variety of tasks with emphasis on the procurement of IT equipment and services for our customers. You’ll be responsible for sourcing best value products and services from preferred suppliers, so strong negotiation skills are essential along with the ability to multi-task effectively. You could have experience within an office environment, but it’s key that you are comfortable with the concept of upselling and using your initiative to solve customer problems and spot potential opportunities.

This role will suit a natural communicator who thrives in a busy role and is happy to use their own initiative. Reporting to the Director of Operations & HR, this role will be responsible for:

  • Liaising with customers throughout the full IT procurement process

  • Liaising with the Technical Team & customers to ascertain IT hardware requirements

  • Researching best value IT products and services from preferred suppliers (via phone and internet)

  • Inputting into supplier reviews

  • Creating and maintaining Supplier Price Lists

  • Tracking and maintaining internal stock levels

  • Managing order changes with customers to avoid delivery delays

  • Logging deliveries and assigning jobs to the Helpdesk Team

  • Supporting Business Development Manager with Sales Administration (preparing customer proposals and quotes and following up on sales campaigns)

  • Supporting the wider Operations Team by handling email and telephone enquiries

 

Experience Required:

  • Ability to demonstrate effective problem-solving skills

  • Previous experience of developing strong customer relationships

  • Previous experience within a Sales environment would be of interest

  • Previous experience within an IT Company, or an interest in IT, would be advantageous but not essential.

  • Previous experience of Autotask would be advantageous but not essential as full training will be provided

 

Skills Required:

  • Competent computer skills using all Microsoft Office programs

  • Excellent interpersonal and communication skills with a passion for providing exceptional customer service. The majority of interaction will take place over the phone so a confident telephone manner is essential

  • Great planning, organisation and time management skills

  • Excellent attention to detail and the ability to work without constant supervision

  • Ability to work collaboratively with people across various teams

 

When building our excellence IT team, we look for people who share 3 main traits:

Passion – We hire people who are passionate about what they do
Expertise – We hire people who are experts in their field
Trust – We hire people who are reliable and trustworthy

If you think you would be suited to our environment and culture we’d like to hear from you. To apply for this role please send your CV to info@excellence-it.co.uk

We are proud to be an Exemplar Employer

IT Technician

At excellence IT, we pride ourselves on delivering a full cycle IT service to help organisations improve, innovate and transform; these 3 words are what form the foundation of our company’s DNA. We service a wide range of customers across all business sectors. Our offering includes expert IT support, leading IT Infrastructure and Security Solutions, Software Development and IT Training. By delivering an end to end service, we’re able to continually add value to our customers.

We have a fantastic opportunity for an experienced IT Technician to join our busy IT Helpdesk Team. Reporting to the Technical Services Manager, this role will provide helpdesk support to clients, assisting them with hardware and software problems via Internet, phone and email. As member of the technical team we are looking for a team player. We foster a supportive environment where sharing knowledge and producing documentation should be second nature. We also invest in technical skills training allowing you to grow and develop your IT career.

This role is varied, and no two days are the same. We are looking for someone who is excited by technology; someone who naturally keeps up to date with the latest technologies, techniques, initiatives and changes in the industry. You must also enjoy working in a fast moving, dynamic environment.

Skills & Experience Required:

  • Previous Helpdesk/IT Support (telephone/remote support) experience

  • Excellent telephone manner and communications skills with a strong customer service focus

  • Excellent working knowledge of Microsoft Desktop and Server Operating Systems

  • Proven Experience with Exchange Server / Office 365 Administration and Troubleshooting

  • Fully conversant with PC hardware set-up, configuration and troubleshooting

  • Ideally and understanding of basic networking and server / domain based networks

  • Most importantly a ‘hands on’ approach with a willingness to learn

     

     

We take professional development seriously and would welcome applications from candidates who can demonstrate they have invested in their own personal development. For example, a COMP TIA A+ / MCP qualification or evidence that you are working towards.

 

 

A full UK Driving Licence and access to own transport is essential for this role.

 

 

When building our excellence IT team, we look for people who share 3 main traits:

  • Passion – We hire people who are passionate about what they do.

  • Expertise – We hire people who are experts in their field.

  • Trust – We hire people who are reliable and trustworthy.

     

     

If you think you would be suited to our environment and culture we’d like to hear from you.

To apply, please send your CV, highlighting where your skills and experience are a close match to our requirements, to anne.beer@excellence-it.co.uk Please include details of your current salary / benefits package.

No recruitment agencies please

We are proud to be an Exemplar Employer

Due to the hard work of all our staff, we are rapidly expanding and looking to grow our team; a team which you could be a part of.

Are you a senior IT Infrastructure Support/Implementation Engineer, with over 5 years’ experience?

Are you experienced in managing a technical team?

Would you like to take on a new challenge and join a great team at a rapidly expanding MSP company?

If you answer ”yes” to all the above and believe your customer service skills are second-to-none, we would love to hear from you! Please click on an available role below and send your CV to info@excellence-it.co.uk

Have you got experience working in admin?

Have you got experience in procurement?

Are you flexible and able to adapt to an ever changing role?

This role will require someone who can use their initiative, take charge and make this role their own whilst working well under pressure.

If you answer “yes” to all of the above and believe your customer service skills are second-to-none, we would love to hear from you!

Please click on an available role below or send your CV to info@excellence-it.co.uk

You can meet the rest of our team, here: Meet Our Team!

If you would like more information regarding our current vacancies, please feel free to contact us on 02920 887362 or email us at info@excellence-it.co.uk

Excellence IT