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We have a range of roles in IT training, admin, and technical roles.

For the past 25 years, both Andy Beer and Andy Green have lived and breathed IT.  Their passion for the industry encouraged them to launch excellence IT, 16 years ago.

Here at excellence IT, we pride ourselves on delivering a full-cycle IT service to help organisations IMPROVE, INNOVATE and TRANSFORM; these 3 words form the foundation of our company’s DNA.

Due to the hard work of all our staff, we are rapidly expanding and looking to grow our team; a team which you could be a part of.

Senior 3rd Line IT Infrastructure Engineer
Salary Scale up to £35,000 Dependant on Experience

Based in Caerphilly

At excellence IT, we pride ourselves on delivering a full cycle IT service to help organisations improve, innovate and transform; these 3 words are what form the foundation of our company’s DNA. We service a wide range of customers across all business sectors. Our offering includes expert IT support, leading IT Infrastructure and Security Solutions, Software Development and IT Training. By delivering an end to end service, we’re able to continually add value to our customers.

We have a fantastic opportunity for an experienced Senior IT Infrastructure Engineer to join our busy senior technical team team. Reporting to the Technical Services Manager, this role will be one of the focal point for complex technical escalations and will provide technical support and guidance to our 1st and 2nd Line Engineers and Technicians. As a senior member of the technical team we are looking for a team player who can lead by example, sharing knowledge and producing documentation should be second nature.

This role is varied and no two days are the same. Alongside the challenge of the service desk, you will be heavily involved in a variety of interesting project implementations. Sometimes hands-on, sometimes more as a project manager working closely with our Engineers & Technicians. We are looking for someone who is excited by technology; someone who naturally keeps up to date with the latest technologies, techniques, initiatives and changes in the industry.

We are passionate about continuous improvement. This role would particularly suit an IT professional who would like to further develop their skillset and certify in Cloud Architecture (Azure) or Cyber Security Consultancy.


Industry Knowledge & Expertise:


· Computer Science / IT Degree or equivalent practical experience

· Ideally Microsoft Certified Professional

· You will have demonstrable experience of working with the following technologies:


– Office 365 Administration (experience of Migration Projects)

– Wintel Administration and Support (Desktop and Server)

– LAN, Wireless Network Skills

– Sonicwall / Firewall Administration

– Backup and Disaster Recovery Technologies

– Remote Desktop and Thin Client Technologies

– Virtualisation Design, Administration and Support (VMWare / Hyper-V)

– Active Directory (including Multisite and ADFS)

– SAN Administration, Implementation and Management

– Azure Administration

– Experience working within a Managed Service Provider environment and use of RMM (Remote Monitoring and Management) tools would be advantageous.

– Cyber Security Accreditation or an interest in working towards

– Working knowledge of ISO 9001 / 27001 would be advantageous


Additional Skills Required:

When building our excellence IT team, we look for people who share 3 main traits:

· Passion – We hire people who are passionate about what they do.

· Expertise – We hire people who are experts in their field.

· Trust – We hire people who are reliable and trustworthy.


We would be happy to hear from applicants who may want to discuss alternative working patterns. There are up to 37.5 hours available each week.

If you think you would be suited to our environment and culture we’d like to hear from you. For an informal, confidential discussion regarding this role please contact us at

To apply, please send your CV, highlighting where your skills and experience are a close match to our requirements, to Please include details of your current salary / benefits package.

No recruitment agencies please

We are proud to be an Exemplar Employer

Due to the hard work of all our staff, we are rapidly expanding and looking to grow our team; a team which you could be a part of.

Are you a senior IT Infrastructure Support/Implementation Engineer, with over 5 years’ experience?

Are you experienced in managing a technical team?

Would you like to take on a new challenge and join a great team at a rapidly expanding MSP company?

If you answer ”yes” to all the above and believe your customer service skills are second-to-none, we would love to hear from you! Please click on an available role below and send your CV to

Have you got experience working in admin?

Have you got experience in procurement?

Are you flexible and able to adapt to an ever changing role?

This role will require someone who can use their initiative, take charge and make this role their own whilst working well under pressure.

If you answer “yes” to all of the above and believe your customer service skills are second-to-none, we would love to hear from you!

Please click on an available role below or send your CV to

You can meet the rest of our team, here: Meet Our Team!

If you would like more information regarding our current vacancies, please feel free to contact us on 02920 887362 or email us at

Excellence IT