Fancy working for excellence IT?

For the past 25 years, both Andy Beer and Andy Green have lived and breathed IT.  Their passion for the industry encouraged them to launch excellence IT, 16 years ago.

Here at excellence IT, we pride ourselves on delivering a full-cycle IT service to help organisations IMPROVE, INNOVATE and TRANSFORM; these 3 words form the foundation of our company’s DNA.

Due to the hard work of all our staff, we are rapidly expanding and looking to grow our team; a team which you could be a part of.

Business Development Manager
Up to £30K Dependant on Experience
Based in Caerphilly

At excellence IT, we pride ourselves on delivering a full cycle IT service to help organisations improve, innovate and transform; these 3 words are what form the foundation of our company’s DNA. We service a wide range of customers across all business sectors. We have a fantastic opportunity for an experienced Business Development Manager to join our friendly Operations team. This role is about relationships. Building strong effective partnerships with our existing customers and developing purposeful working relationships with new clients. This role will create income generation in all areas of the business including:

⦁ IT Managed Services
⦁ IT Infrastructure Projects
⦁ Cloud Services
⦁ Disaster Recovery
⦁ Cyber Security Consultancy
⦁ Software Development
⦁ IT Training

This role will suit a natural communicator who thrives in a busy role and is happy to use their own initiative. Reporting to the Director of Operations & HR, you will be responsible for:

⦁ Account Management of existing customers – including regular site visits and discussions on how we can proactively support their IT Infrastructure
⦁ Acting as a first point of contact for all new Inbound Sales enquiries
⦁ Onboarding new customers ensuring the highest levels of customer service at all times
⦁ Generating a sales opportunity pipeline to achieve agreed sales targets for all areas of the business
⦁ Participating in all sales activity including initial meetings, creating proposals and securing client sign off
⦁ Liaising with customers throughout the full IT procurement and implementation processes
⦁ Liaising with the Technical Team & customers to ascertain customer IT requirements
⦁ Working closely with internal and external marketing teams to support marketing campaigns and events
⦁ Ensuring presence in local market through effective networking and attendance at workshops, sector forums, events and trade shows
⦁ Ensuring our CRM system is up to date at all times

Experience Required:
⦁ Previous experience of developing strong customer relationships with new and existing customers
⦁ Demonstratable experience of building and maintaining an effective sales pipeline – using creative methods to achieve sales targets
⦁ Previous experience within an IT Company, or an interest in IT, would be advantageous but not essential – full product training will be given
⦁ Ability to demonstrate effective problem-solving skills
⦁ Telemarketing experience advantageous

Skills Required:
⦁ Excellent interpersonal and communication skills with a passion for providing exceptional customer service – leading by example and acting as internal champion for customer service
⦁ A confident telephone manner is essential
⦁ Great planning, organisation and time management skills – the ability to multi task is crucial
⦁ Excellent attention to detail and the confidence to work without constant supervision
⦁ Ability to work collaboratively with external partners and internal teams
⦁ Self-motivation with the experience to think creatively
⦁ Excellent negotiation skills
⦁ Ability to quickly understand our brand, and act as a Brand Ambassador at all times
⦁ Competent computer skills with a talent to quickly assimilate new system – previous use of HubSpot and LinkedIn would be advantageous
⦁ A Full UK Driving Licence and access to a vehicle are essential for this role. Travel will be required to customer sites across South Wales & the West

When building our excellence IT team, we look for people who share 3 main traits:

Passion – We hire people who are passionate about what they do
Expertise – We hire people who are experts in their field
Trust – We hire people who are reliable and trustworthy

If you think you would be suited to our environment and culture we’d like to hear from you. For an informal confidential discussion regarding the role please contact Anne Beer, Director of Operations & HR anne.beer@excellence-it.co.uk
To apply for this role please send your CV, including your salary expectations, to anne.beer@excellence-it.co.uk

We are proud to be an Exemplar Employer

Due to the hard work of all our staff, we are rapidly expanding and looking to grow our team; a team which you could be a part of.

Are you a senior IT Infrastructure Support/Implementation Engineer, with over 5 years’ experience?

Are you experienced in managing a technical team?

Would you like to take on a new challenge and join a great team at a rapidly expanding MSP company?

If you answer”yes” to all the above and believe your customer service skills are second-to-none, we would love to hear from you! Please click on an available role below and send your CV to info@excellence-it.co.uk

Have you got experience working in admin?

Have you got experience in procurement?

Are you flexible and able to adapt to an ever changing role?

This role will require someone who can use their initiative, take charge and make this role their own whilst working well under pressure.

If you answer “yes” to all of the above and believe your customer service skills are second-to-none, we would love to hear from you!

Please click on an available role below or send your CV to info@excellence-it.co.uk

At excellence IT, we pride ourselves on delivering a full cycle IT service to help organisations improve, innovate and transform; these 3 words are what form the foundation of our company’s DNA. We service a wide range of customers across all business sectors.

Our offering includes expert IT support, leading IT Infrastructure and Security Solutions, Software Development and IT Training. By delivering an end to end service, we’re able to continually add value to our customers.
Following our recent acquisition of Click Tips Training we are looking to expand our pool of Associate IT Trainers.

We are looking for talented and experienced IT Trainers in a wide range of IT subjects.

As a minimum you will have an excellent knowledge of the Microsoft Office suite, particularly Office 365 and Excel and will be comfortable delivering from beginner to advanced levels. We would be particularly interested in experienced SharePoint trainers as demand in this topic has grown greatly amongst our customers.

You may have a formal training qualification, or you may be qualified by experience. Either way you will be able to demonstrate a passion for systems and IT and a commitment to your own continuous professional development.
Your style will be relaxed but enthusiastic and you will be open to using other forms of delivery rather than only classroom based training.

Applicants who have been involved in system roll outs, training end users on site and floorwalking to assist with embedding new technologies will be of particular interest.

If you are passionate about technology and can demonstrate an innovative approach to technical training we’d love to hear from you. We are not looking for ‘run of the mill’ deliverers, we need our Associates to work creatively with our clients to empower their employees through technology.

A high percentage of our training is ‘bespoke’ to some degree so we need to work with trainers who are subject matter experts and who can flexibly adapt course content and delivery style to meet the needs of individual clients.

Most of our training activity takes place in South Wales although we do deliver across the UK. All equipment is provided along with a supportive ‘back office’ team who manage all course administration and booking.

If you are interested in finding out more, please get in touch by sending a CV to anne.beer@excellence-it.co.uk

You can meet the rest of our team, here: Meet Our Team!

If you would like more information regarding our current vacancies, please feel free to contact us on 02920 887362 or email us at info@excellence-it.co.uk

Excellence IT