"Since moving our IT support to Excellence IT, there has been a significant improvement"

John Liscombe Ltd are based in Newport, South Wales and provide a wide range of safety equipment for many businesses across the UK. 
We have been providing proactive IT support to them for over 10 years. Read how we have managed to develop their business and continue company progression. 

 

 

John Liscombe Ltd specialise in personal protective clothing and they work with clients in blue chip industries. Based in Newport, South Wales John Liscombe Ltd has been in operation since 1873 originally starting as a saddlery shop but eventually evolving to create a distribute safety workwear.

Why did you require assistance from Excellence IT?

“Our previous support company had a very poor response time to queries and were based in London so getting an engineer here always took half a day. We also wanted a proactive IT support company who would ensure we were ahead of the game, not playing catch up, the previous company did not make any suggestions to improve our current infrastructure.”

What were you looking to get out of our service?

“Good customer services & communication skills on the IT helpdesk and a proactive approach to new technology balanced with not spending an absolute fortune”

How did you find working with Excellence IT?

“Customer services and communication skills are brilliant. Response times to
urgent queries are very good.”

“Since moving our IT support to eIT there has been a significant improvement in the stability of our IT infrastructure. They have provided cost effective long term infrastructure solutions that are tailored to our business needs.”
Rachel Smith
Service Manager

Fully Managed IT Support

Office 365 Implementation

Offsite Backup and Disaster Recovery

0
% Decrease in Tickets
99.84% SLA Rate
Response Time 99.84%

4.91/5 Satisfaction Rate

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