Managed SERVICES

IT Support

By using our Managed IT Support services, you’re inviting an IT expert into your workplace. The friendly, dependable and knowledgeable colleague who is only a phone call or email away, and can help you with any IT issues you might have.

There when you need us
After receiving poor service from our former IT provider, excellence IT have been a breath of fresh air. Cyber Security is embedded in their processes which keeps our systems secure and operational, allowing us to concentrate on our core business.

The move to Excellence IT went very well indeed - they gave us a dedicated onboarding manager who held our hands through the process and made us feel important as a new customer.
Anthony
Finance Director, Waste Management Company

Transparent IT support services

The benefit of managed service IT support is that the responsibility for making your IT as reliable as possible lies with us. So not only will we help when things go wrong, we proactively monitor your systems, stop problems before they arise and provide advice on how to improve. So if the worst does happen, we’re on your side.

  • One point of contact for all IT issues big or small
  • Remote and on-site support available
  • Proactive issue prevention

Working in partnership from the start

We want you to work with us for the right reasons. Like a great service delivered at great value. That’s why our contracts and our costs are transparent, predictable and reasonable. And we don’t do hidden fees or draconian notice periods, because we treat our customers how we’d like to be treated.

Stress free

You no longer need to worry about solving your IT problems, because that’s what we’re here to do. We do what we’re good at, so you can focus on what you do best.

Experienced staff

We’ve got decades worth of experience in our team, meaning it’s unlikely you’ll have a problem we haven’t encountered, and solved, before.

Quick resolution

As soon as you make contact with us, we’re on the case. We only mark an issue as solved if you’re happy. If you aren’t, we work until you are.

We make onboarding easy

Whether you don’t currently have an IT support provider, or just aren’t happy with the service you get from your existing one, we make it easy to benefit from our IT support with minimum downtime or disruption.

  • We make your onboarding our priority. You’ll get a dedicated Engineer for the first 30 days of the process to provide a single point of contact for the project.
  • We can liaise with your existing providers to enable a smooth transition.
  • We’re a security first MSP, which means we’ll ensure your data is moved and handled as securely as possible.
excellence IT have provided an effective IT support service from the very start of the contract and have not let their standards slip.

As an added bonus as part of their onboarding process, they have audited our network from a Cyber Security perspective and presented us with considerations for the year ahead which helps with both budgeting and understanding where the potential business risks lie which is invaluable in these times.
Anthony
Finance Director, Waste Management Company

IT Support Services for Wales and the South West

We’ve adapted our approach to allow us to maximise our ability to provide our services remotely. This eliminates uneccassary site visits and associated admin, as well as enabling us to be more flexible with our customers.

That’s not to say we’ve compromised the quality of our services; when we need to be on site for installs, troubleshooting or for any other reason, we’re always happy to hop in the van and pay you a visit.

We provide our IT Support services all over Wales and the South West, including: