"They have always given us excellent service at every level"

Watkins & Gunn  are an award-winning law firm who provide expert advice on all aspects of the law, both personal and business.
B
ased across South Wales and the UK, we have provided them with business IT services and have worked with them on a number of IT projects.

With over 100 years of legal solutions and access to justice, Watkins & Gunn are one of the largest solicitors operating in Wales and the UK. They are pioneers of offering jargon-free, clear and transparent legal advice by qualified experts that clients can trust.

They are constantly challenging their high standards by continuing to develop and improve their processes. They offer a full range of legal services that are designed for individuals – covering wills, probate matters, family, property, public and educational law, personal injury and criminal law. 

Why did you require assistance from Excellence IT?

“We had been supported by a local Company for many years but got to know the Directors of Excellence IT (Andy & Andy) in 2014.  Some of the clients we work with were supported by Excellence IT and they all had good things to say about them.  We therefore decided to engage in talks with the Excellence Team. Initially on some small projects before moving to a full IT Support contract with them in 2016.  Right from the engagement with Excellence following their on-boarding processes they presented at our staff annual meeting introducing themselves to the whole organisation giving everyone a chance to meet & more importantly question our new Supplier.  Since then our relationship has gone from strength to strength.”

“We needed to re-establish a Partner relationship with our IT provider.  We had this in the early stages of the contract with the previous provider but more recently it had been more Supplier/Customer.  We need our IT provider to be “plugged in” to our Business understanding our challenges and be knowledgeable of current technologies to assist us with our daily challenges.  Importantly our IT Partner must be aware of the unique challenges faces firms in the legal sector.”

How did you find working with Excellence IT?

“The entire Excellence Team know our staff/IT systems and challenges. They understand the deadlines we have to work to as a business. They are always polite/understanding and will do all they can to resolve our issues in a timely manner. This is not always possible and even if they cannot resolve the issue they “own” it and see it through to resolution.”

“Since taking over support in 2016 Excellence have carried out a major Infrastructure upgrade project, not only delivering new Servers/Operating Systems but also rolling out new versions of our Business Critical Applications. 

This project was in progress for approximately 16 months and was run by Excellence IT.  It has been a huge success with very little downtime for the organisation.  We now have an IT Partner totally engaged with our Business.”

Infrastructure upgrade

Delivering new servers and systems

Updating software applications

0
% Decrease in Tickets
99.84% SLA Rate
Response Time 99.84%

4.91/5 Satisfaction Rate

“We have found excellence IT to be very responsive to our needs – they have always given us
excellent service at every level. We recommend them whenever the opportunity presents itself.”
Clive Thomas
Managing Partner

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